fachai Terms and Conditions: What rules apply when you play on this platform in the Philippines?

To register and use fachai, you must be at least 21 years of age and a resident of the Philippines. By completing the registration process, you confirm that all information you provide — including your name, date of birth, and contact details — is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. fachai reserves the right to request identity verification documents at any time to confirm eligibility, and failure to provide these documents may result in account restrictions. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify the support team immediately at [email protected]. Accounts found to be used by ineligible persons, including minors, will be permanently closed and any associated balances forfeited.

fachai accepts deposits in Philippine pesos (PHP) through GCash, Maya, and local bank transfer — all payment channels that Filipino players use regularly for everyday financial transactions. Deposits are credited to your account balance promptly after the transaction is confirmed by the payment provider, and minimum deposit amounts are displayed clearly during the deposit flow on the Deposit page. All deposits must be made from a payment account thatbelongs to you; using a third-party payment account is not permitted and may result in account suspension. Withdrawal requests are processed in accordance with the platform's standard processing schedule, and you may be required to complete identity verification before your first withdrawal is approved. fachai does not charge internal fees for standard deposits or withdrawals, though your payment provider may apply their own transaction charges. Any funds deposited must be used for gameplay and are subject to the platform's general wagering conditions before a withdrawal can be initiated. If you experience any issue with a deposit or withdrawal, contact the support team at [email protected] with your transaction reference number for the fastest resolution.

fachai offers promotions and bonuses to both new and returning players in the Philippines, and all active offers are listed with their full terms on the Promotion page. Each promotion has its own eligibility criteria, minimum deposit requirement, wagering conditions, and expiry period, all of which must be met before any bonus-derived winnings can be withdrawn. Bonuses are credited to your account either automatically upon meeting the qualifying deposit threshold or manually upon request, depending on the specific promotion — the Promotion page will clearly indicate which method applies. Attempting to abuse bonus offers through multiple accounts, coordinated play, or any other method that circumvents the intended terms will result in the cancellation of the bonus and may lead to account suspension. fachai reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, though existing qualifying players will not be disadvantaged mid-promotion where reasonably practicable. Players are encouraged to check the Promotion page before each deposit session to ensure they are aware of any currently active offers. All bonus activity is governed by these Terms and Conditions, and in the event of any conflict between a specific promotion's terms and these general terms, the specific promotion terms will take precedence for that offer.

All games available on fachai — including fish games, sports betting markets, and casino-style titles — must be played in good faith and in accordance with the rules displayed within each game or betting interface. Any attempt to exploit software bugs, use automated tools or bots, manipulate game outcomes, or engage in any form of collusion with other players is strictly prohibited and will result in immediate account suspension and forfeiture of any associated balance. Sports betting markets are subject to standard settlement rules, and fachai reserves the right to void bets placed on markets where an error in odds or market data has occurred. Fish game and casino-style title outcomes are determined by the game provider's certified random number generation systems, and fachai does not influence individual game results. Players are responsible for ensuring that their internet connection is stable during gameplay; fachai is not liable for losses resulting from disconnections or technical issues on the player's end. If you believe a game result is incorrect or a bet has been settled in error, you must raise a dispute within 72 hours of the relevant event by contacting [email protected]. fachai's decision on all gameplay disputes is final once the internal review process has been completed.

fachai is committed to promoting responsible gaming among all players in the Philippines, and the platform provides tools and resources to help you maintain healthy gaming habits. The Responsible Gaming page outlines the self-help tools available, including guidance on recognising problematic play patterns and steps you can take to manage your activity. Players are encouraged to set personal time and spending limits and to take regular breaks during extended gaming sessions. If you feel that your gaming behaviour is becoming difficult to control, you are strongly encouraged to use the self-exclusion options described on the Responsible Gaming page or to contact the support team for assistance. fachai does not permit players who have self-excluded to re-register or circumvent exclusion measures, and any attempt to do so will result in permanent account closure. The platform is intended for entertainment purposes only, and players should never treat gaming as a source of income or a way to recover financial losses. All responsible gaming resources on fachai are available at no cost and can be accessed at any time through your account or the Responsible Gaming page.

Your personal data is collected and processed in accordance with fachai's Privacy Policy, which sets out in full how your information is stored, used, and protected. fachai uses your data solely for the purposes of account management, payment processing, fraud prevention, and improving the platform experience for Filipino players. You are responsible for keeping your account password secure and for logging out of your account after each session, particularly on shared or public devices. fachai will never ask you to share your password via email, chat, or any other channel, and any communication claiming to be from fachai that requests your password should be treated as fraudulent and reported immediately. In the event of a suspected data breach or unauthorised account access, fachai will notify affected players as required and take immediate steps to secure the affected accounts. Players have the right to request access to the personal data held about them and to request corrections where that data is inaccurate, in line with applicable Philippine data protection regulations. For all data-related enquiries, players may contact the support team at [email protected].

fachai provides its platform on an "as available" basis and does not guarantee uninterrupted access to games or services at all times, as scheduled maintenance and unforeseen technical issues may occasionally affect availability. To the fullest extent permitted by applicable law, fachai's liability to any player for losses arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the relevant claim. fachai is not liable for any indirect, consequential, or special losses, including loss of profits or opportunity, arising from your use of or inability to use the platform. These Terms and Conditions are governed by the laws applicable to online entertainment platforms operating in the Philippines, and any disputes that cannot be resolved through the platform's internal process will be referred to the appropriate jurisdiction. fachai reserves the right to amend these terms at any time by posting the updated version on this page, and the date of the most recent update will be indicated at the top of the page. Continued use of the platform after any amendment constitutes your acceptance of the revised terms. If you do not agree with any changes to these terms, you should stop using the platform and contact [email protected] to close your account.