fachai Privacy Policy: How is your personal data collected, used, and protected on this platform?

When you register for an account on fachai, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and the payment details you use to make deposits and withdrawals in Philippine pesos. We also collect information generated by your use of the platform, such as your login timestamps, device type, browser, IP address, game history, transaction records, and any communications you send to our support team. This information is necessary to operate your account, process payments securely, verify your identity in line with applicable regulations, and deliver a personalised experience suited to players in the Philippines. We do not collect any information beyond what is reasonably required for these purposes, and we do not purchase or import personal data from external marketing lists. If you contact us by email at [email protected], the content of that correspondence is also retained for the purpose of resolving your query and improving our service quality. You are not required to provide information beyond what is requested during registration, but withholding required fields may prevent your account from being fully activated.

The personal data collected by fachai is used exclusively for the purposes of operating and improving the platform for players in the Philippines. Specifically, we use your information to create and manage your account, process deposits and withdrawals in PHP, verify your identity when required, detect and prevent fraudulent activity, respond to your support enquiries, and send you service-related communications such as account notifications and security alerts. We may also use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience, but this analysis does not identify you as an individual. fachai does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive promotional messages, and you may withdraw that consent at any time by contacting [email protected]. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. All data processing activities are carried out in accordance with the purposes stated in this Privacy Policy, and we will not use your data for any new purpose without first updating this policy and, where required, obtaining your consent.

fachai shares your personal data only with trusted third-party service providers who are strictly necessary for the operation of the platform, including payment processors that handle PHP transactions via GCash, Maya, and other local payment channels, and identity verification providers who assist with regulatory compliance. All third-party partners are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We do not share your personal information with advertisers, data brokers, or any unrelated commercial entities. In certain circumstances, fachai may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if compelled to do so by law or a valid legal order — in such cases, we will disclose only the minimum information required and will notify you where legally permitted to do so. If fachai undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. Any new owner would be required to honour the commitments made in this Privacy Policy or obtain fresh consent from affected players before changing how their data is used.

fachai implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within the organisation can view your personal information, and regular security reviews. Your account password is stored in a hashed format and is never accessible in plain text by any member of the fachai team — this is why we will never ask you to share your password via email or chat. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, financial record-keeping obligations, and dispute resolution purposes. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. In the event of a suspected data breach that may affect your rights, fachai will notify you and the relevant authorities as required by law, and will take immediate steps to contain and remediate the incident. You are also encouraged to protect your own account by using a strong, unique password and logging out after each session, particularly on shared or public devices.

As a player in the Philippines, you have specific rights regarding your personal data under applicable data protection law, and fachai is committed to honouring those rights in full. You have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of data processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, simply send a written request to [email protected] with your registered account details and a clear description of the right you wish to exercise — our team will respond within a reasonable timeframe in accordance with applicable regulations. Please note that some requests may be subject to identity verification before they can be processed, to ensure that we are responding to the genuine account holder and not an unauthorised third party. If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

fachai uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather anonymised analytics data that helps us understand how players in the Philippines interact with the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in during a session. Analytics cookies collect aggregated, non-identifiable data about page visits, session duration, and feature usage, which we use solely to improve the platform experience. fachai does not use third-party advertising cookies or allow external ad networks to place tracking technologies on the platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may limit your ability to use certain features of the platform. By continuing to use fachai after being informed of our cookie practices, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, you are welcome to contact us at [email protected] for a detailed breakdown.